Privacy Policy

Overview

STL Auto Hub ("we," "us," or "our") operates this website and related services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

Our website and dealer management services are powered by VinVin.one, a technology platform that helps automotive dealerships provide better services to their customers.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you inquire about a vehicle, schedule a test drive, or contact us.
• Vehicle Interest Data: Information about vehicles you view, inquire about, or purchase.
• Financing Information: If you apply for financing, we may collect employment information, income details, and other financial data necessary to process your application.
• Communication Records: Records of phone calls, text messages, emails, and chatbot interactions with our dealership.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Driver's License Information: When required for test drives or vehicle purchases.

How We Use Your Information

We use your information to:

• Respond to your vehicle inquiries and requests
• Schedule and manage test drives
• Process vehicle purchases and financing applications
• Communicate with you about our inventory, promotions, and services
• Provide customer support and follow-up service
• Improve our website and services
• Comply with legal obligations

AI and Chatbot Interactions

Our website may use AI-powered chatbots to assist you. When you interact with our chatbot:

• Conversations are recorded and may be processed using AI services to provide assistance
• AI-generated responses are for informational purposes and may not be fully accurate
• Important information provided by the chatbot should be verified with a dealership representative

Financing and Payment Data

If you apply for financing through our dealership:

• Financial data is processed securely and may be shared with lending partners
• We do not store full banking credentials on our systems
• Third-party financing partners have their own privacy policies

Cookies and Tracking

Our website uses cookies to:

• Maintain your session and preferences
• Analyze website usage and improve functionality
• Remember your interests and provide relevant content

You may manage cookie preferences in your browser settings. Continued use of the site constitutes consent to cookie usage.

Information Sharing

We may share your information with:

• Service Providers: Companies that help us operate our business (website hosting, communication services, payment processing)
• Financing Partners: Lenders and financial institutions when you apply for financing
• Legal Requirements: When required by law, court order, or government regulation

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of sensitive data
• Access controls and authentication
• Regular security monitoring

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to provide services and meet legal obligations. You may request deletion of your data by contacting us.

Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Contact Us

For privacy-related questions or requests, please contact us:

• STL Auto Hub
• 15850 Country Ridge Dr
• Chesterfield, MO 63017
• Phone: (888) 641-9865